Frequently Asked Questions

  • Here you will find Answers For the Frequently Asked Questions

    • General
    • Warranty & Return
    • Orders, Payment & Shipping


What is Gunter Wilhelm Outlet?

Gunter Wilhelm Outlet is a dedicated platform where you can find a selection of Gunter Wilhelm kitchen knives and cookware at special discounted prices. These items include clearance, liquidation, refurbished, and ding & dent products.

Why are these products on sale in the outlet?

  • Outlet items are offered at discounted prices for various reasons, including clearance of limited inventory, liquidation of the Quest series, offering refurbished items to reflect our commitment to making high-quality kitchen essentials more accessible., and providing discounted products with minor imperfections in the ding & dent collection.

Are the outlet items made with the same quality German steel as the regular Gunter Wilhelm products?

Yes, all outlet knives, despite being on clearance, liquidation, refurbished, or ding & dent, are made with the same high-quality German steel that Gunter Wilhelm is known for.

Are outlet items of lesser quality than regular products?

Outlet items maintain the same high standards of quality as our regular products. The outlet items may have unique circumstances for being on sale, such as inventory discontinued, but their quality remains excellent.

How can I be notified of new outlet arrivals and promotions?

Stay informed about new outlet arrivals, promotions, and special offers by subscribing to our newsletter or following us on social media. This way, you'll be the first to know about exciting deals.

How long will the outlet items be available?

Outlet items are available for a limited time, and availability is subject to stock. We recommend purchasing your desired items promptly.

Warranty & Return

Are there warranties on outlet items?

Yes, outlet items are covered by warranty. Please refer to our Warranty Policy for more details.

Can I return or exchange outlet items?

Yes, you can return the outlet items, exceptional for the Liquidation items. Please check our Return Policy for more information.

Orders, Payment & Shipping

What's the status of my order?

Once your order has been placed, you will receive a confirmation email containing information to track the status of your order.
Upon shipment of your order, you will receive another email confirming the expected delivery date along with a tracking link (if applicable based on the chosen delivery method).

What payment methods are accepted?

We accept a variety of payment methods including Visa, Mastercard, PayPal, Discover, Maestro, and American Express.

Where do you ship?

We currently offer shipping services to all locations within the United States, including Alaska and Hawaii. Please be aware that deliveries to Alaska and Hawaii may experience longer shipping times compared to other regions, and we start shipping to an international destination in the near future very soon.

How long will it take for my order to ship?

STANDARD GROUND:In most cases, your order will be shipped within 2-4 business days. Please note that terms and conditions apply.

EXPEDITE THREE DAYS:This service typically delivers within three days. Please refer to our terms and conditions for details. The service is provided by UPS and is valid only for U.S. delivery addresses in the 48 contiguous states, excluding P.O. Boxes.

RUSH TWO DAYS AIR:This service delivers within up to 2 days. Terms and conditions apply, and the service is provided by UPS. It is valid only for U.S. delivery addresses in the 48 contiguous states, excluding P.O. Boxes.