Shipping Policies
WHAT ARE OUR DELIVERY TIME & SHIPPING COSTS?
STANDARD GROUND
In most cases 2-4 business days. Terms and conditions apply
EXPEDITE THREE DAYS
Up to three days. Terms and conditions apply. Service is provided by UPS. Valid only for U.S. delivery addresses in the 48 contiguous states only, excluding P.O. Box
RUSH TWO DAYS AIR
Up to 2 Days. Terms and conditions apply. Service is provided by UPS. Valid only for U.S. delivery addresses in the 48 contiguous states only, excluding P.O. Box
COMMENTS
- Processing day Cut-Off time is 10 AM EST.
- Processing day and a Shipping Day (if not the same day) are not part of the shipping time calculation.
- Standard Ground, Expedite (Three Days), and Rush (Two Days) shipping methods are not guaranteed service and are subjected to carriers' terms & conditions.
- Carrier’s terms, conditions, and exclusions apply.
Please note that deliveries can take longer in certain remote areas or during the holidays or unusually busy shipping periods.
You will receive an e-mail (Sales.Outlet@Gunterwillhelm.com) message confirming the exact delivery date. You can also check the status of your order on your account.
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For more information on delivery delays for your area or to reschedule your delivery, please do not hesitate to contact our customer service at 1-551-266-5699 (Mon - Fri: 10:30AM - 4:30PM EST) or via e-mail at Email Address.
How to follow your order?
We will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your account will allow you to follow your order status.
Should you require more information, please contact our customer service at 1-551-266-5699 (Mon - Fri: 10:30 AM - 4:30 PM EST).