Shipping Policies

WHAT ARE OUR DELIVERY TIME & SHIPPING COSTS?

STANDARD GROUND
In most cases 2-4 business days. Terms and conditions apply.

EXPEDITE THREE DAYS
Up to three days. Terms and conditions apply. Service is provided by UPS. Valid only for U.S. delivery addresses in the 48 contiguous states only, excluding P.O. Box

RUSH TWO DAYS AIR
Up to 2 Days. Terms and conditions apply. Service is provided by UPS. Valid only for U.S. delivery addresses in the 48 contiguous states only, excluding P.O. Box

COMMENTS

  • Processing day Cut-Off time is 10 AM EST.
  • Processing day and a Shipping Day (if not the same day) are not part of the shipping time calculation.
  • Standard Ground, Expedite (Three Days), and Rush (Two Days) shipping methods are not guaranteed service and are subjected to carriers' terms & conditions.
  • Carrier’s terms, conditions, and exclusions apply.

Please note that deliveries can take longer in certain remote areas or during the holidays or unusually busy shipping periods.

You will receive an e-mail (Sales.Outlet@Gunterwillhelm.com) message with the carrier's information and tracking number. Once the package is scanned by the carrier, the expected delivery date will be added to the tracking information and can be viewed on the carrier's website. The actual delivery date might be different than the expected date and is determined by the carrier. You can also check the status of your order on your account.

  • For more information on delivery delays for your area or to reschedule your delivery, please do not hesitate to contact our customer service at:
    1-551-266-5699 (Mon - Fri: 10:30AM - 4:30PM EST) or via e-mail at Sales.Outlet@Gunterwillhelm.com.

How to follow your order?

We will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your account will allow you to follow your order status.

Should you require more information, please contact our customer service at 1-551-266-5699 (Mon - Fri: 10:30 AM - 4:30 PM EST).

HOLIDAY CUT OFF TIME
Orders WITHOUT personalization and laser engraving: 2024 Holiday Shipping Dates for Contiguous U.S. (lower 48 states) for expected delivery before December 25 is December 13.

  1. Actual delivery date may vary and is based on destination, carrier's acceptance time, and other conditions per carrier.
  2. Ground, Expedite, Rush, and Express shipping methods are NOT a guaranteed service by any carrier and no refunds are provided in case of late delivery than expected. See section 1 above.